Last updated: December 2025

Privacy Policy

Santa Say Hi (“we”, “our”, “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal data.

1. Data we collect

We collect only the data necessary to provide our service.

This may include your email address, submitted text, selected Santa avatar, and technical data such as IP address and browser information.

We do not store credit card information. Payments are handled securely by Stripe.

2. How we use your data

To generate and deliver your personalized video.

To process payments and send service-related communications.

To improve the service and prevent abuse.

3. Payments

All payments are processed by Stripe.

We do not store or process payment card details.

Stripe’s privacy policy applies to payment processing.

4. AI and video generation

Your input text and selected avatar are shared with our AI video generation provider solely to create your video.

Generated videos are stored temporarily and may be automatically deleted.

5. Data retention

Videos are typically stored for up to 30 days.

Email addresses and order records may be retained for legal or support purposes.

You may request deletion of your data at any time.

6. Cookies

We use essential cookies and basic analytics cookies only.

We do not use invasive tracking or advertising cookies.

7. Your rights (GDPR)

You have the right to access your personal data.

You may request correction or deletion.

You may withdraw consent at any time.

You have the right to lodge a complaint with a data protection authority.

8. Data security

We take reasonable measures to protect your data from unauthorized access or misuse.

However, no system can be guaranteed to be completely secure.

9. Contact

If you have questions about this Privacy Policy, contact us at support@santasayhi.com.